Helpful tips when referring adults to Action Read

• Explain why you think our programs might help. Be concrete about how specific skill improvements could help them achieve their goals.
• Use positive language. The decision to work on literacy skills is a big step for anyone.
• Don’t pressure someone to call.  Our program requires commitment.  Adults are more likely to follow through when they make their own decisions.
• Let them know that we can provide help with bus and childcare costs if these costs are barriers to coming.
• To address someone’s anxiety about coming to Action Read, any individual or service provider can schedule a tour before an intake appointment.
• Gentle reminder that we are not an English Second Language learning program. Adults must have the ability to take instruction in English.

Okay – I’ve called.  What’s next?

• We will schedule an intake meeting at our downtown office.
• At the meeting, we will have a conversation to determine goals, current skills, learning style, schedule and accommodations.
• If appropriate, we will introduce some activities so we can observe current skills, learning strategies and challenges.
• We will recommend an Action Read program or refer a more appropriate service.
• We will write a training plan to suggest tasks, strategies and resources appropriate to the goals.
• Action Read staff will continue to assess and support the learner throughout training to ensure that goals are being met.

Questions? Call us at 519-836-2759. We’re happy to help!